Contact information

CONTACT POLICY

At BELLMARE, we value clear, direct, and personalized communication. Our team is available to assist with questions regarding products, orders, payments, shipping, returns, refunds, collaborations, and other matters related to our online store and services.

OFFICIAL CONTACT CHANNELS

The official BELLMARE contact channels are:

Email:
thehightable.corp@gmail.com

Phone:
+52 668 183 5333

Official Instagram:
@saintbellmare

For matters involving orders, payments, returns, refunds, or personal information, we recommend contacting us primarily by email or phone to ensure proper handling and follow-up.

ORDER-RELATED INQUIRIES

To help us assist you as efficiently as possible, please include the following information when contacting us regarding an order:

  • Full name used to place the order.

  • Order number.

  • Email address associated with the purchase.

  • A clear description of your request or concern.

  • Photographs or supporting documentation, when applicable.

Providing this information allows our team to identify your order and review your request more accurately.

CUSTOMER SERVICE

Our official contact channels may be used for assistance with:

  • Product information.

  • Sizing and availability.

  • Order status.

  • Shipping information.

  • Returns and exchanges.

  • Refunds.

  • Incorrect, damaged, or defective items.

  • Payment-related questions.

  • Billing or invoicing inquiries, when applicable.

  • Business inquiries and collaborations.

Certain requests may require additional information before they can be fully reviewed or resolved.

SOCIAL MEDIA

Our official Instagram account is:

@saintbellmare

Through our social media channels, you can stay informed about new collections, releases, editorial content, promotions, and general BELLMARE announcements.

You may also contact us through direct messages for general inquiries. However, for security, privacy, and proper case management, certain requests may be redirected to our official email or phone number.

Social media should not be considered the primary channel for matters involving sensitive personal information, payment details, refunds, or detailed order management.

COMMUNICATION SECURITY

BELLMARE will only recognize as official the contact channels published directly on our website and official social media accounts.

For your protection, BELLMARE will never ask you to provide passwords, verification codes, account credentials, or full credit or debit card information by email, phone, direct message, or any other communication channel.

If you receive a suspicious message claiming to represent BELLMARE, do not provide personal or financial information. Please contact us directly through one of the official channels listed above.

PERSONAL INFORMATION

Information provided during a customer service request will only be used as necessary to identify the customer, review orders, respond to inquiries, resolve issues, and provide the requested assistance.

Personal information will be handled in accordance with our Privacy Policy.

RESPONSE TIMES

Our team strives to respond to all inquiries as efficiently as possible. Response times may vary depending on the volume of requests, the nature of the inquiry, and the information required to properly review each case.

For order-related matters, additional information may be requested when necessary to verify the purchase or complete the review.

POLICY UPDATES

BELLMARE may update this Contact Policy from time to time to reflect changes to our customer service channels, internal procedures, or business operations.

The most current version of this policy will always be available on our website.

Last Updated: August 2026

BELLMARE
Client Services

Email: thehightable.corp@gmail.com
Phone: +52 668 183 5333
Instagram: @saintbellmare