CUSTOMER CARE, COMMUNICATIONS & AUTOMATED ASSISTANCE

At BELLMARE, customer service is considered an extension of the brand itself.

We are committed to providing a respectful, attentive, clear, and personalized experience throughout every interaction with BELLMARE — whether you are browsing our online store, completing a purchase, contacting Client Services directly, interacting with one of our chatbots, or communicating with us through our official social media channels.

OUR SERVICE STANDARD

BELLMARE seeks to provide every customer and prospective customer with a consistent level of care throughout their experience with the brand.

Our Client Services team may assist with matters including:

• Product information and guidance.

• Sizing and product selection.

• Order-related questions.

• Shipping information.

• Payment-related inquiries.

• Eligible damage claims.

• General customer service.

• Website assistance.

• Collections and product availability.

• Business inquiries and collaborations.

We aim to communicate in a professional, respectful, and helpful manner while providing information that is as accurate and current as reasonably possible.

OFFICIAL COMMUNICATION CHANNELS

Customers may communicate with BELLMARE through our official website and designated communication channels.

Our current official channels include:

Email:
thehightable.corp@gmail.com

Phone:
+52 668 183 5333

Instagram:
@saintbellmare

Additional official social media accounts or communication channels may be introduced in the future and will be identified through the BELLMARE website or our officially recognized brand profiles.

SOCIAL MEDIA & DIRECT MESSAGES

BELLMARE social media channels are an extension of our customer experience and may be used for general inquiries, product information, collection updates, brand communications, and customer assistance.

Customers and prospective customers are welcome to contact us through direct messages on our official social media profiles.

However, certain matters involving orders, payments, personal information, refunds, damage claims, account verification, or other sensitive information may require the conversation to continue through email, phone, or another official communication channel for security and proper documentation.

A message or conversation through social media does not by itself modify an order, create a refund, cancel a purchase, or establish an exception to these Terms unless such action is expressly confirmed by BELLMARE through an appropriate official channel.

CHATBOTS & AUTOMATED ASSISTANCE

BELLMARE may use chatbots, automated messaging systems, virtual assistants, or similar technologies to provide initial assistance, answer common questions, guide customers through our online store, and direct inquiries to the appropriate Client Services channel.

These tools are intended to make communication with BELLMARE more convenient and accessible.

However, response times may occasionally be longer than expected, particularly when an inquiry requires additional review, order verification, specialized assistance, or the involvement of a member of our Client Services team.

Automated responses should be considered an initial form of assistance and may not represent a final resolution or decision regarding:

• Orders.

• Refunds.

• Damage claims.

• Payments.

• Returns.

• Account matters.

• Other customer service requests requiring individual review.

When necessary, a conversation initiated through a chatbot may be transferred or referred to a BELLMARE representative for further review.

We appreciate your patience while we ensure that each inquiry receives the attention and care appropriate to the matter.

DIRECT CUSTOMER SERVICE

When communicating directly with our Client Services team, customers are expected to provide accurate information when reasonably necessary for us to identify an order or assist with a request.

Depending on the nature of the inquiry, we may request information such as:

• Full name.

• Order number.

• Email address associated with the purchase.

• Relevant photographs or documentation.

• Additional information reasonably necessary to review the matter.

BELLMARE will never request passwords, authentication codes, or complete payment-card credentials through email, social media, telephone, chatbot, or direct messaging.

RESPECTFUL COMMUNICATION

BELLMARE is committed to treating customers, prospective customers, and members of our community with professionalism and respect.

We ask that the same standard be extended to our team.

BELLMARE reserves the right to limit or discontinue direct communication when interactions involve threats, harassment, abusive conduct, discriminatory language, fraudulent activity, repeated spam, or other conduct that may reasonably compromise the safety or integrity of our customers, staff, systems, or community.

This provision is not intended to prevent customers from expressing concerns, submitting complaints, providing honest feedback, or reviewing their experience with BELLMARE.

ACCURACY OF INFORMATION

We make reasonable efforts to ensure that information provided by our Client Services team, chatbots, website, and official communication channels is accurate.

However, product availability, pricing, shipping estimates, promotions, inventory, and other information may change.

Automated systems may occasionally provide information that is incomplete, outdated, or subject to further verification.

Where information communicated through social media, chatbot, direct message, or informal conversation conflicts with the information displayed at checkout, an order confirmation, these Terms of Service, or another applicable BELLMARE policy, the applicable written terms in effect at the time of purchase will govern, subject to applicable law.

CUSTOMER EXPERIENCE & SERVICE IMPROVEMENT

BELLMARE may use feedback, questions, browsing interactions, chatbot interactions, customer service conversations, and other permitted information to improve our website, products, services, communications, and overall customer journey, subject to our Privacy Policy and applicable law.

Our objective is to provide an experience that feels considered from the first interaction with BELLMARE through the completion of an order and any subsequent customer service communication.

OFFICIAL REPRESENTATION

Only communications made through BELLMARE's official website, designated contact information, authorized chat systems, and officially identified social media profiles should be considered communications from BELLMARE.

BELLMARE is not responsible for communications from fraudulent accounts, impersonators, unauthorized third parties, or profiles falsely representing themselves as affiliated with the brand.

If you are uncertain whether a communication is authentic, please contact BELLMARE directly through one of the official channels listed above.

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BELLMARE
Client Services

Email: thehightable.corp@gmail.com
Phone: +52 668 183 5333
Instagram: @saintbellmare