Refund policy

RETURN & REFUND POLICY

Last Updated: August 2026

At BELLMARE, every piece is prepared with care and attention to detail. Because each order is processed according to the selections made by the customer, all sales are considered final, except in cases where an item arrives damaged.

Please review your order carefully before completing your purchase.

ALL SALES ARE FINAL

BELLMARE does not accept returns, exchanges, or refund requests due to:

  • Incorrect size selection.

  • Incorrect color selection.

  • Incorrect design or product selection.

  • Change of mind.

  • Personal preference.

  • Fit preference.

  • Ordering the wrong item or quantity.

  • Failure to review the product description or sizing information before purchasing.

By completing an order, the customer acknowledges and accepts responsibility for all product options selected at checkout.

This policy does not limit any rights that cannot legally be waived under applicable law.

SIZE SELECTION

Detailed sizing information and measurement charts are provided on applicable product pages to help customers select the appropriate size before placing an order.

Customers are responsible for reviewing the available size chart and comparing the listed measurements with their preferred fit before completing their purchase.

BELLMARE cannot provide a return, exchange, or refund when the correct size ordered by the customer is delivered but does not fit as expected.

If you are uncertain about sizing, we encourage you to contact BELLMARE Client Services before placing your order.

COLOR & DESIGN SELECTION

Customers are responsible for confirming the selected color, design, size, and other available product options before checkout.

Returns, exchanges, and refunds will not be accepted because a customer selected the incorrect variation.

Please also note that colors may appear slightly different depending on screen settings, display calibration, lighting, and the device being used. Minor differences in color appearance are not considered product damage.

DAMAGED ITEMS

If your BELLMARE item arrives physically damaged, you may be eligible for a replacement or refund.

Damage must have been present at the time the product was delivered and must not have resulted from use, washing, alteration, improper handling, or normal wear.

To submit a damage claim, please contact BELLMARE within 7 calendar days of confirmed delivery.

Claims submitted after this period may not be eligible for review, except where otherwise required by applicable law.

DAMAGE CLAIM REQUIREMENTS

To allow our Client Services team to evaluate your request, please provide:

  • Your full name.

  • Order number.

  • Email address associated with the order.

  • A clear description of the damage.

  • Clear photographs of the damaged area.

  • Photographs showing the complete product.

  • Photographs of the original packaging, when relevant.

  • A photograph of the shipping label, when requested.

Additional information may be requested if necessary to properly evaluate the claim.

Submitting a claim does not automatically guarantee approval.

ELIGIBLE DAMAGE

Examples of issues that may qualify as damage include:

  • Tears, holes, or significant physical damage present upon delivery.

  • Printing or embroidery damage that materially affects the product.

  • Broken or unusable components.

  • Significant manufacturing defects visible when the item is received.

  • Other physical damage that prevents the product from being used as reasonably intended.

Minor variations inherent to materials, manufacturing processes, garment construction, printing, embroidery, or color reproduction are not necessarily considered defects or damage.

CLAIM REVIEW

Each damage claim will be reviewed individually by BELLMARE.

If the claim is approved, BELLMARE may offer, as appropriate:

  • A replacement of the affected item; or

  • A refund for the eligible item.

The resolution available may depend on product availability, the nature of the damage, and applicable law.

BELLMARE reserves the right to deny claims when the evidence provided does not reasonably demonstrate that the item arrived damaged.

RETURNING A DAMAGED ITEM

Do not return an item without first contacting BELLMARE Client Services.

If a physical return is required as part of an approved damage claim, BELLMARE will provide the applicable return instructions.

Where BELLMARE requires the return of an item confirmed to have arrived damaged, BELLMARE will provide or cover the appropriate return shipping method unless otherwise permitted by applicable law.

In some cases, a physical return may not be necessary.

CONDITION OF CLAIMED ITEMS

Products submitted for a damage claim must remain in substantially the same condition in which they were received.

Unless necessary to identify a defect, items should not be:

  • Worn.

  • Washed.

  • Altered.

  • Customized after delivery.

  • Intentionally damaged.

  • Misused.

Damage occurring after delivery as a result of use, washing, improper care, accidents, or normal wear and tear is not covered under this Return & Refund Policy.

REFUNDS

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

Processing and posting times may vary depending on the payment provider, financial institution, or card issuer.

BELLMARE does not control processing times imposed by third-party financial institutions once a refund has been issued.

ORIGINAL SHIPPING CHARGES

Original shipping charges are generally non-refundable.

However, if a refund of shipping charges is required by applicable law or BELLMARE determines that reimbursement is appropriate as part of an approved damaged-item claim, those charges may also be refunded.

UNAUTHORIZED RETURNS

Items returned to BELLMARE without prior authorization may not be accepted, processed, or refunded.

Customers should always contact Client Services and receive instructions before sending any item back.

PURCHASE ACKNOWLEDGMENT

By completing a purchase through the BELLMARE website, you acknowledge that you have had the opportunity to review:

  • The selected product.

  • Design and color options.

  • Selected size.

  • Available measurement and size charts.

  • Product descriptions.

  • This Return & Refund Policy.

You further acknowledge that, except for eligible damaged items or where otherwise required by applicable law, BELLMARE purchases are final and are not eligible for return, exchange, or refund.

CONTACT BELLMARE

For damaged-item claims or questions regarding this policy, please contact:

BELLMARE — Client Services

Email: thehightable.corp@gmail.com
Phone: +52 668 183 5333
Instagram: @saintbellmare

Please include your order number whenever contacting us regarding an existing purchase.

BELLMARE
Client Services